Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.

• If you identify quality or a manufacturing defect on the received product.

• If the product is received in a damaged condition.

• If the product does not match your expected decoration style, we will refund the full amount after deducting part of the shipping fee according to the amount, the specific method is as follows:

You can contact us at [email protected].

Final Sale Items Cannot Be Returned or Exchanged

Breakages

If there is any breakage or shipping damage, please send a photo of the item to [email protected] with a detailed description and we will address it immediately.

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As a company, we are committed to 100% customer satisfaction. If you wish to cancel your order for any reason, please contact us at [email protected] within 24 hours of placing your order and we will do our best to assist you.

NOTE: Orders cannot be cancelled/altered after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance.

For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.

Return Process

1. Our return policy is applicable within 30 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at [email protected] to initiate a return.

2. Please send us 2 images (one of the damaged parts and one of the entire products) of the product for us to ascertain the reason for return. You can send us the images on [email protected] from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise, and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your bank please note that it may take some days for the funds to appear in your account.

Late or Missing Refunds

If your refund has not been received in your bank account and you received a refund confirmation email from us, please contact your credit card company as it may take some more time before your refund is officially posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us directly.

Photos of defective or damaged items will be required.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Returns

We appreciate the inconvenience of an international return. Any import duties and/or taxes we incur on return shipments will be deducted from any amounts due for refund to you. We cannot be responsible for goods held by customs or lost in transit.

Do email us on [email protected] for any further assistance on international returns.