Free shipping tor orders over $59.99
FAQs
GENERAL
After registering, you can:
• Track your order status and review your purchases.
• Save your address and credit card details for easier shopping.
• Manage your account information, address, and email settings.
• Save your favorite styles in your wish list.
Your login is the email address you used when you registered. Click “My Account” at the top of the homepage, then “Forgot Password,” enter your email address, and we’ll send you instructions.
Log in to your account by clicking the user icon at the top of the page. Once logged in, click “My Information” and update your profile. Please be sure to save any changes.
Don’t worry, we’re always here to help. If you encounter difficulties, please contact a member of our team and they’ll do their best to assist you.
For complete information about how we use or process your personal information, please see our Privacy Policy.
ORDERING & PAYMENT
You can place an order at www.minogoe.com. You will receive an order confirmation email with your order number. If you have any questions, please contact [email protected].
Unfortunately, we cannot take orders or pay over the phone. However, if you need to reserve an item or need help with your online order, please contact us and our customer service team will be happy to assist you!
This is only possible if your order has not yet shipped from our warehouse. Please have your order number ready and email our customer service team at [email protected].
All tracking details will be emailed to you after you place your order. If you do not receive an email with tracking details, please contact customer service through our “Contact Us” form for assistance.
Unfortunately, we cannot change an order once it’s been placed. The best thing to do is to contact customer service immediately to cancel your order. You can then place a new order.
No. Discount codes cannot be applied to previous purchases or combined with other offers. Additionally, prices cannot be adjusted after an order is placed.
If you have entered all your information correctly but are still unable to complete the checkout process, we may need more information. Please contact our customer service team at [email protected].
Minogoe accepts Visa and MasterCard.
No, we do not offer price matching on any products or services.
SHIPPING
We strive to ensure that all items in my order are delivered at the same time. If we cannot deliver at the same time, Minogoe Customer Service will contact you in advance to let you know.
You can choose any address for delivery, as long as it’s within the Minogoe area.
Once your order is confirmed, it will typically ship within 24-48 hours (excluding weekends and major holidays), primarily via UPS or FedEx.
After placing your order, you will receive a confirmation email with your order details and the estimated shipping date.
Online orders can only be delivered to one address. To ship to multiple addresses, please place a separate order for each address.
Please contact the carrier first to confirm the package’s whereabouts. You can also ask a neighbor or local postal service provider. Lost packages marked “delivered” are not eligible for loss claims.
After your order is shipped, any damage or loss during shipping is the responsibility of the carrier. Please retain the packaging and damaged items and contact the carrier to file a claim.
Depending on the regulations of the receiving country or region, international orders may incur additional customs duties and taxes, which are the customer’s responsibility. Please contact your local customs office in advance for details.
Rejected packages incur return shipping fees, which will be deducted from your refund. Please proceed with caution.
If an item is out of stock, we will contact you promptly and offer a refund or other solution if necessary. If a return is due to incomplete address information, the customer will be responsible for the shipping costs for reshipping.
RETURNS & REFUNDS
You can return any item as long as it meets the return criteria. Please refer to our Return Policy for specific criteria.
We strive to make our return process as simple as possible, but we ask that you cover the cost of returning the item unless the item was defective upon delivery.
You can submit a return request by contacting Customer Service, filling in the required information and uploading photos of the item (if necessary). Once the request is approved, you can proceed with the return.
A return address will be provided to you after your return request is approved. Please ensure you return the item to the designated address to avoid delays or loss.
We recommend using a courier service with tracking to return your item and retain the delivery receipt. If your package is lost in transit, please contact us immediately for assistance.
Refunds will be made to your original payment account. If you paid by credit card, the refund time may vary.
PRODUCTS
It is recommended to gently wipe with a clean, soft cloth or blow with air to remove dust. Avoid using harsh detergents to extend the life of the flowers.
We use environmentally friendly materials, and our products are odorless and suitable for home and office use.
They are treated to prevent fading, ensuring their vibrant colors remain long-lasting under normal indoor use. However, they may fade over time with prolonged exposure to sunlight.
They are suitable for a variety of occasions, including home decoration, wedding arrangements, holiday celebrations, and office and commercial space beautification.
We prioritize environmental protection and use recyclable materials to create our products, in line with green environmental principles.
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